Contact us

If you need to get in touch with us, you can either send us an email or fill out the form below. We´ll be back in touch with you as soon as possible.

support@gridpay.net

You can also check out our list of FAQs below, to see if we can answer your question more quickly.

FAQs

Q: Who is Gridpay available for?

A: Gridpay is only available for UK businesses. Your business must be registered at Companies House and you must provide us your company number during the registration process for us to verify.

Q: What ID is required for a Gridpay account?

A: We require a company representative and any person/s that own 25% or more of the company to be registered and verified with us. For identification purposes we require either a high-quality colour image of the entire photograph page of your passport or a high-quality colour image of the front and back of your drivers´ licence.

Q: How do I verify myself and the company owners?

A: Click on the “settings” tab on the left-hand side of the control panel (or “settings” under the menu tab on mobile), then click on the “personal” tab at the top of the page (or “personal” under the menu tab on mobile). Scroll down to the ID documentation section under the personal details of your company representative.
If you plan to use your passport as the ID document, please upload using the “upload front” button. If you plan to use your driver´s licence as the ID document, you must upload an image of the front and back of your license using the correct buttons. To add additional owners, click on the add additional owners tab and follow the instructions to register and verify each additional owner.

Q: What are the fees for using Gridpay?

A: You will be charged a monthly subscription of £9.99. Each payment you accept through your Gridpay account will carry a transaction fee of 2.2% plus 50 pence. We collect our fees during the processing of each transaction.

Q: Do receipts get sent out for payments?

A: Yes. A receipt is sent directly to your customer each time they complete a payment through Gridpay, or you mark an invoice as paid.

Q: When will my funds arrive in my bank account?

A: Payouts will be paid directly to your linked bank account daily from your available Gridpay balance. How quickly your funds become available depends on the standing of your Gridpay account. Your first transaction may take up to 7 business days to clear. Once we have all your ID documents and your account has been fully verified, your available funds should arrive in your linked bank account within 3-5 business days.

Q: Where can I change my business details?

A: Click on the “settings” tab on the left-hand side of the control panel (or “settings” under the menu tab on mobile), then click on the “business” tab at the top of the page (or “business” under the menu tab on mobile). Be sure to click “save” once you have made your required changes.

Q: How can I change my password?

A: Click on the “settings” tab on the left-hand side of the control panel (or “settings” under the menu tab on mobile), then click on the “login” tab at the top of the page (or “login” under the menu tab on mobile). To change your password, you must enter your current password, enter a new password and confirm your new password. Be sure to click “save” once you are finished.

Q: How do I upload my logo?

A: Click on the “settings” tab on the left-hand side of the control panel (or “settings” under menu tab on mobile), then click on the “business” tab at the top of the page (or “business” under the menu tab on mobile). Directly under the business documents header you will see the “upload logo” button.
For best results we advise you upload a logo 400px wide with either a white or transparent background. Once uploaded you will be automatically sent a test email for you to check. If you are not happy with the results or want to change your logo, just upload another logo.

Q: How do I upload my terms and conditions document?

A: If you plan to use eContracts on a regular basis, it´s a good idea to upload your company´s standard terms and conditions document for future use. To complete this step, please click on the “settings” tab on the left-hand side of the control panel (or “settings” under the menu tab on mobile), then click on the “business” tab at the top of the page (or “business” under the menu tab on mobile). Under the business documents header, you will see the “upload terms” button. You can also upload up to 3 contracts that you may want to store for future use. Once uploaded you will be able to attach these documents to any eContract.

Q: How do I add my staff in to Gridpay?

A: So that you can assign tasks to your staff you must first add them into your Gridpay account. To complete this step, please click on the “settings” tab on the left-hand side of the control panel (or “settings” under the menu tab on mobile), then click on the “business” tab at the top of the page (or “business” under the menu tab on mobile). Click on the “add” button, under the staff registration header. Add your staff members name and email address and set their management level, then click save.
Basic level has access to only the tasks you assign them. Management level has full access to the eContract and can also message the customer directly if needed.

If you have any other questions please do not hesitate to contact us